SafetyWing Review: Is It Worth It for Digital Nomads and Backpackers?

In a world that increasingly embraces the remote and digital nomad lifestyle, having reliable and comprehensive travel insurance has become more important than ever.

This SafetyWing review will delve into one company creating a buzz in the digital nomad community – SafetyWing. With its promise to provide ‘insurance for the modern traveler,’ SafetyWing has positioned itself as a trailblazer in this niche market.

This article aims to provide an in-depth review of their services, dissecting their coverage plans, benefits, drawbacks, and everything in between so you can make an informed decision for your travel needs.

Related: World Nomads Review

Company Background and History

Overview of SafetyWing as a Brand

SafetyWing, a burgeoning name in travel insurance, is designed with the modern traveler in mind. As a brand, SafetyWing stands out with its commitment to providing comprehensive coverage that caters to an increasingly mobile and remote workforce.

SafetyWing is more than an insurance provider; it’s a support system for the roaming digital nomad, the adventurous explorer, and the globetrotting freelancer.

Founding Story and Key Milestones

SafetyWing was born out of a genuine need. Its founders, remote workers, and frequent travelers themselves understood the pain points of securing reliable insurance coverage while on the move.

Founded in 2017, the company has grown exponentially, carving out its niche in the digital nomad community. A key milestone in their journey was the introduction of their ‘Nomad Insurance’ in 2018, a first-of-its-kind product specifically tailored to the needs of digital nomads.

Company’s Mission and Values

At the heart of SafetyWing is a mission to remove the role of geographical borders as a barrier to work and travel.

They believe in a future where everyone can lead balanced lives as part of a global community, regardless of where they choose to roam.

Their values are embedded in their commitment to providing comprehensive, reliable, and accessible insurance solutions for modern travelers. They embody the spirit of innovation and freedom central to the digital nomad lifestyle.

SafetyWing Review: Product Overview

SafetyWing’s Products and Services

SafetyWing offers a range of insurance products, but their star product is undoubtedly the ‘Nomad Insurance.’

Nomad Insurance is a flexible, subscription-based travel medical insurance that offers coverage for people from all around the world while outside their home country.

It’s designed to meet the needs of digital nomads and remote workers, providing insurance coverage for new injuries, new illnesses, and even unexpected costs due to trip interruption or lost checked luggage.

Breakdown of Plans and Coverage Options

SafetyWing offers two primary insurance plans: Travel Medical and Remote Health Insurance. The Travel Medical Insurance includes benefits such as emergency medical evacuation, hospital costs, and acute onset of pre-existing conditions.

This plan was built for both short-term travelers and long-term nomads. Remote Health Insurance, on the other hand, is a comprehensive global health insurance package for remote workers and nomads. This includes benefits for chronic conditions, cancer treatments, maternity, and more. The coverages can be customized to fit individual or company needs.

Highlighting Key Features and Design Elements

One standout feature of SafetyWing is its easy-to-understand and transparent pricing model. Insurance plans start at a low weekly price, with the ability to cancel or renew coverage as needed, making it a financially flexible option.

Furthermore, SafetyWing’s policies are designed with simplicity and clarity in mind, ensuring customers are fully aware of what their coverage includes.

Design-wise, the user interface of their website is intuitive and user-friendly, allowing customers to find and understand the information they need easily. Signing up and managing plans is straightforward, making it an effortless experience for their users.

Coverage and Benefits

Coverage Provided by SafetyWing

SafetyWing’s coverage provides a comprehensive suite of protections that caters to the unique needs of digital nomads and remote workers.

From medical needs to unexpected travel-related setbacks, SafetyWing offers a broad scope of coverage that includes not just health-related events but also trip interruption, lost checked luggage, and personal liability.

It’s worth noting that they have a remarkable policy of covering kids for free in their Nomad Insurance, which covers one young child per adult for up to two adults.

Medical and Health Coverage Details

In terms of medical and health coverage, SafetyWing doesn’t skimp. Their Nomad Insurance plan offers coverage for unexpected injuries and illnesses, hospital room and board, emergency dental treatment, and even acute onset of pre-existing conditions.

The Remote Health plan goes further, including coverage for routine medical check-ups, cancer treatments, maternity, and more. It’s important to note, however, that pre-existing conditions are not covered under the Remote Health plan unless it’s an acute onset.

What Does SafetyWing Cover?

SafetyWing offers comprehensive coverage that caters to the nuanced needs of modern travelers. Their coverage includes, but is not limited to, the following:

1. Medical Coverage: SafetyWing covers unexpected medical issues, including hospital stays, intensive care, and ambulance services. It also covers the acute onset of pre-existing conditions, providing much-needed assurance for those with pre-existing health concerns.

2. Travel Coverage: SafetyWing’s policies cover a variety of travel-related issues. For instance, coverage extends to trip interruption, travel delay, and lost checked luggage. This ensures that you’re protected against unforeseen circumstances that can disrupt your journey.

3. Emergency Services: In an emergency, SafetyWing covers emergency medical evacuation to the nearest medical facility capable of providing the necessary treatment.

Additionally, if you’re traveling alone and hospitalized for more than three days, SafetyWing will cover the round-trip economy airfare for one eligible family member to be at your bedside.

4. Additional Benefits: SafetyWing’s insurance coverage is not just limited to emergencies and travel issues. In addition to the core coverage, it includes various benefits, such as coverage for physical therapy, chiropractic care, and acupuncture.

It’s important to note, however, that, like all insurance policies, SafetyWing does have its limitations and exclusions. Always refer to the policy details for the specifics of what is and isn’t covered.

What’s Not Covered in SafetyWing’s Nomad Insurance?

While SafetyWing’s Nomad Insurance provides comprehensive coverage, it’s crucial to recognize that some areas are not covered. Understanding these exclusions can help you make an informed decision about whether this insurance is the right fit for your needs.

1. Routine Check-ups and Preventative Care: SafetyWing’s Nomad Insurance does not cover routine medical check-ups, immunizations, and preventative care. This includes annual physicals, mammograms, and other screenings that are not directly related to a specific illness, injury, or symptoms.

2. Pre-existing Conditions: While the policy covers the acute onset of pre-existing conditions, it does not cover the ongoing treatment of chronic or congenital conditions. This means routine check-ups and treatments for an existing health condition might not be covered.

3. High-Risk Activities: The Nomad Insurance policy does not cover injuries or illnesses resulting from high-risk recreational activities. This usually includes extreme sports and adventure activities like mountaineering, skydiving, or professional sports participation.

4. Travel in High-Risk Areas: Travel to countries or regions under a travel warning or advisory from the U.S. Department of State is generally not covered under SafetyWing’s Nomad Insurance.

Remember, the specifics of what is and isn’t covered can vary based on the details of the individual policy. Always refer to the policy wording for the most accurate information.

Pricing and Value

Cost of SafetyWing Plans and Available Packages

SafetyWing’s pricing model is competitive and flexible, making it an attractive option for many travelers.

The Remote Health plan, a more comprehensive global health plan, is tailored based on individual requirements and, therefore, pricing varies. Both plans allow for weekly payments, providing financial flexibility for customers. It starts from $80/month per member.

On the other hand, Nomad Insurance, their flagship product, starts at cost-effective prices every four weeks with a $250 deductible with a $250,000 max limit.

Nomad Insurance Pricing Excluding the US

Age 10-39: $45.08 per 4 weeks

Age 40-49: $73.92 per 4 weeks

Age 50-59: $115.92 per 4 weeks

Age 60-69: $157.36 per 4 weeks

Nomad Insurance Pricing Including the US

Age 10-39: $83.44 per 4 weeks

Age 40-49: $137.48 per 4 weeks

Age 50-59: $226.24 per 4 weeks

Age 60-69: $308.84 per 4 weeks

Nomad Insurance Add-ons

SafetyWing offers a range of add-ons to their Nomad Insurance plan, allowing policyholders to customize their coverage based on specific needs. These include:

1. Home Country Coverage:
For an additional fee, you can get limited home country coverage that allows you to spend time in your home country without losing your insurance coverage. This coverage is valid for max 30 days every 90 days (or 15 days for US citizens).

2. Adventure Sports and Activities:
SafetyWing offers an optional Sports coverage add-on that covers a variety of adventure sports and recreational activities not usually included in the standard plan. This is a great option for those who plan to participate in high-risk sports during their travels.

3. Electronics Theft Coverage:
SafetyWing offers an optional add-on that provides coverage for the theft of electronics. This is a valuable option for digital nomads and frequent travelers who carry expensive devices like laptops, cameras, and smartphones.

It’s worth noting that coverage limits and deductibles may apply, and it’s always recommended to read the policy details for the exact terms and conditions.

4. U.S. Coverage Add-On:
For those who travel frequently to the U.S. or plan to spend a significant amount of time there, SafetyWing offers a U.S. Coverage add-on. This supplementary coverage is designed to provide robust protection for policyholders while in the U.S.

It covers various medical services, including hospital stays, physician services, surgical procedures, and prescriptions. The cost of this add-on varies depending on the insured’s age and the length of the stay in the U.S. As with all add-ons, it’s imperative to read the policy wording to understand what is and isn’t covered.

Value Proposition Compared to Competitors

When compared to other travel insurance providers, SafetyWing stands strong. Their unique blend of comprehensive coverage, flexibility, and affordability gives them a competitive edge.

Unlike most travel insurance solutions, SafetyWing caters explicitly to the needs of digital nomads and remote workers. Their subscription-based model, the option to purchase coverage even after starting a trip, and the provision to cover children at no extra cost in the Nomad Insurance plan are unique selling points that position them favorably against competitors.

Considerations for Different Budgets and Types of Travelers

SafetyWing’s pricing structure considers the diverse needs and budgets of different types of travelers.

For those on a lean budget, the Nomad Insurance plan provides essential health and travel coverage at a cost-effective price.

For those who require more comprehensive coverage, including routine check-ups, maternity care, and coverage for chronic conditions, the Remote Health plan is a suitable option. Thus, whether you’re a solo digital nomad, a traveling family, or a remote working team, SafetyWing has a plan that fits your needs and budget.

How to Make a Claim With SafetyWing

SafetyWing has a straightforward claims process to ensure its customers can get assistance when needed.

1. File a Claim: The first step in making a claim is to contact SafetyWing’s customer support. You can do this by email or by using the contact form on their website. Provide them with your policy number and a brief description of the incident or medical situation you’re facing.

2. Documentation: Next, gather all necessary documents related to your claim. This may include medical reports, police reports, invoices, receipts, and other relevant documentation. The more information you can provide, the smoother the claims process.

3. Submit Your Claim: Once you have all the necessary documents, submit your claim form and supporting documents to SafetyWing’s claims department. The claim form can be found on SafetyWing’s website.

4. Claims Assessment: After submitting your claim, SafetyWing will review all the information provided and assess your claim. This process usually takes around 10 business days.

5. Follow-Up: If more information is needed, a representative from SafetyWing will get in touch with you for additional details. Once the review is complete, they will inform you of the decision regarding your claim.

Remember, SafetyWing’s customer support team can assist you throughout the claims process. If you have any questions or concerns, don’t hesitate to contact them.

Customer Support and Claims Process

SafetyWing’s Customer Service and Support Channels

SafetyWing’s commitment to customer satisfaction shines through in its support channels. They offer 24/7 customer service, available via email and a well-structured online contact form.

The response time is impressive, with most queries addressed promptly. Additionally, the comprehensive FAQ section on the website is a handy resource for customers looking for quick answers to common questions.

Overview of the Claims Process

The claims process with SafetyWing is designed to be straightforward and hassle-free. Customers need to notify SafetyWing immediately about any incident that may lead to a claim.

The claim can be submitted through their online portal, followed by uploading of necessary documents and bills. Reimbursements typically occur within a few weeks of claim approval, although timescales can vary depending on the complexity of the claim.

Handling of Customer Complaints and Issues

SafetyWing places a high priority on resolving customer complaints and issues. Their dedicated customer service team handles each issue individually and seeks to provide the best possible resolution.

They strive for transparency in addressing customer grievances, ensuring to keep customers informed throughout the resolution process.

Furthermore, SafetyWing continuously seeks feedback from its user base, using these insights to improve and adapt its services to meet customer needs better.

Comparisons with Competing Brands

Comparisons with Other Insurance Providers

Compared to traditional travel insurance providers, SafetyWing presents a modern, flexible, and comprehensive solution.

World Nomads, a well-known provider, offers similarly broad coverage but lacks the subscription model and the explicit focus on remote workers and digital nomads that SafetyWing provides.

On the other hand, providers like Allianz and Travelex, while offering robust travel insurance options, do not cater specifically to the nomadic lifestyle and require a defined travel period, which isn’t always possible for the nomad clientele.

Strengths and Weaknesses Compared to Competitors

One strength of SafetyWing is its dedication to serving a niche market of digital nomads and remote workers, offering a subscription-based model that allows for flexibility and freedom.

However, a potential weakness could be its lack of coverage for pre-existing conditions under the Remote Health plan, which some competitors offer as a part of their comprehensive policies.

It’s essential to consider these factors when choosing the best plan for your specific needs.

Unique Selling Points and Differentiators

SafetyWing distinguishes itself with several unique selling points. Its subscription-based model, which allows customers to initiate and end their coverage at their convenience, is a standout feature not offered by many competitors.

Also, their explicit focus on digital nomads and remote workers separates them from most traditional insurance providers. Lastly, their policy of covering children at no extra cost under the Nomad Insurance plan is a significant differentiator, making them an attractive option for traveling families.

Pros and Cons

Advantages of SafetyWing’s Offerings

SafetyWing presents numerous advantages in its insurance offerings. Firstly, its flexible subscription-based model is ideal for digital nomads and remote workers, not tying them down to a fixed plan or term.

Secondly, the affordability of their plans, particularly the Nomad Insurance, is a bonus for those seeking cost-effective coverage options.

Lastly, including coverage for children at no additional cost is a great benefit for traveling families.

Areas for Improvement

Despite its strong offerings, there are a few areas where SafetyWing could improve. The lack of coverage for pre-existing conditions in the Remote Health plan is a notable limitation and can affect potential clients with chronic health issues.

Additionally, the claim reimbursement times can vary and may take longer depending on the complexity of the claim.

Balancing the Pros and Cons

While considering the pros and cons, it’s clear that the advantages of SafetyWing’s offerings largely outweigh its limitations.

The flexible and cost-effective insurance plans, coupled with the dedicated customer service, make it a compelling choice for digital nomads, remote workers, and traveling families.

However, those with pre-existing health conditions should undertake a careful evaluation of the coverage options before choosing their plan.

Conclusion

In conclusion, the compelling SafetyWing offerings cater dynamically to the needs of the modern remote worker, digital nomad, or traveling family. Their flexible subscription model, competitive pricing, and focus on providing robust coverage options make them stand out among competitors.

Their dedicated customer service and user-friendly claims process exemplify their commitment to customer satisfaction. However, as with any insurance provider, potential customers should carefully review the coverage details to ensure they fit their needs, particularly those with pre-existing health conditions.

Nonetheless, SafetyWing’s commitment to continuously evolve its services in response to customer feedback suggests they are a forward-thinking provider and a reliable choice for travel or health insurance needs.

---

Frequently Asked Questions